Refund policy

Last modified: 3/12/2022


In the event of a refund in a currency other than USD, I am not liable for any additional fees due to fluctuations in the market. There is a non-refundable fee that is paid to the exchange company before it reaches my hands. I will not pay out of pocket to cover these fees. In other words, you will not get the exact amount back because the money never reached my account and was taken out by the company that exchanged the currency. They don't refund the exchange fee.  .




Introduction


"Jessie Jay Cloth " is committed to your satisfaction. If you have purchased hard goods/subscription from  Jessie Jay Cloth and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 14 days of the original purchase date.


Refunds of Hard Goods:


To be eligible for return, refund, or exchange, the following steps must be taken:

  • Refund must be requested in writing by contacting jessiejaycloth@gmail.com
  • Request of refund must be made within 14 days of the original purchase date
  •  We will request photos of the issue(s)
  • Hard goods must be returned to Jessie Jay Cloth immediately, according to the instructions you will receive once contacting jessiejaycloth@gmail.com as directed in step 1. 

  • To receive a full refund, be sure to return your items within 14 days using the prepaid shipping label we provided. After 14 days, the label will no longer be valid, and your refund will not be processed.

  • All returns must be postmarked within 14 days of the purchase date.
  • The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Jessie Jay Cloth sole, reasonable discretion.


Non-returnable Items:


The following items are non-returnable as stated at the time of purchase on jessiejaycloth.com

  • Custom or Personalized Orders 
  • Digital Downloads  
  • Intimate items for health/hygiene reasons 

 

In the event of a return, you will be responsible for paying your own shipping charges. Shipping charges are not refundable. If you receive a refund, we will deduct the cost of return shipping from your refund if we provide a prepaid label. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Jessie Jay Cloth is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Jessie Jay Cloth at jessiejaycloth@gmail.com for any questions related to our policy, or simply to let us know how we can help. 


We appreciate our customers and aim to provide beautiful creative products backed by awesome customer service. Thank you for your Support


Jessie Jay Cloth 
jessiejaycloth@gmail.com
jessiejaycloth.com


What happens if my order is returned to sender?

If your order is returned to sender, you will be refunded (minus the shipping costs) once Jessie Jay Cloth  has received the product(s). A 15% restocking fee will also be applied. To prevent this from happening Double Check that your address is correct. Items can be sent again instead or refunded; once you pay the new shipping fee.